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Live Remote Assistance

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Do you need a quick solution to a technical problem? With our Live Remote Assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

A member of our support team will talk with you to determine the nature of the problem.

How It Works

Step 1:  Once you are on the phone with a member of our support team, you will be directed to the login page. Then your support representative will provides you with a unique connection code. You will then enter the code in the appropriate field and click the "Continue" button to initiate the screen-sharing session.
Step 2:  You will then be prompted to download a small virus-free plug-in.
Step 3:  Then with your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the session at any time.

Interested in our Live Remote Assistance?

Contact one of our support representatives, by calling one of the numbers below for an appointment. Then continue to the following link provided. www.aehost.net/g2a